Refund policy

Please see the return guidelines listed below to see if purchased items are eligible for a return. We offer free 30-day returns for all non-customized jewelry items (Custom items include items that are engraved or items with a custom name/date/letter). We offer 15-day returns for all customized jewelry items. Please note that a rework fee of $30 will be charged when custom items are returned. These return shipping fees are deducted from the refund amount. (Any orders placed with Klarna will be exempt from any restocking fee)  The return window starts from the day the shipment is delivered. To qualify for a return:

• Items must be in their original condition without signs of wear or damage
• Items returned by mail must be in all original packaging ( box, and pouch included)
• No individual item of a set can be returned for refund, store credit and/or size exchange, and must be returned as a complete set.
• For Lab Grown Diamonds, the SCS certification must be included.

All below items and fees are non-returnable/refundable:

• Gift packaging
• Jewelry Care Kit
• Gift cards